Notice: DNS configuration

Incident Report for Cfxre

Resolved

This incident has been resolved.

Posted Jun 02, 2022 - 21:10 UTC

Update

We are continuing to monitor for any further issues.

Posted Jun 02, 2022 - 08:47 UTC

Update

Update to change status in UI. Nothing has changed.

Posted Jun 02, 2022 - 08:46 UTC

Monitoring

Some ISPs accidentally cached a DNS entry with a long TTL. If you're getting 'Could not connect to backend services' or 'No Heartbeat received', please switch your DNS to another server such as https://1.1.1.1/dns/ or similar.

This issue can't be resolved by us as we do not control your ISP nor their DNS servers. It will also clear itself within the next day.

Posted Jun 02, 2022 - 08:45 UTC

This incident affected: Game Services (CnL) and Web Services ("Runtime").