Unable to fetch authentication ticket

Incident Report for Cfxre

Resolved

This incident has been resolved.
Posted Apr 22, 2023 - 18:55 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Current theory is that Cloudflare ended up with a stuck state for a 'cloudflared' tunnel deployment, routing some requests to a since-removed tunnel instance.
Posted Apr 22, 2023 - 17:49 UTC

Update

We are continuing to work on a fix for this issue.
Posted Apr 22, 2023 - 15:55 UTC

Update

We are continuing to work on resolving this issue, a few of our attempted fixes have not resolved them thus far.
Posted Apr 22, 2023 - 12:55 UTC

Identified

We have identified one of our Redis deployments as a possible cause, we are implementing fixes that hopefully resolve these issues.
Posted Apr 22, 2023 - 11:35 UTC

Investigating

Currently there is an issue with our authentication services causing a small number of users to be unable to connect.
Posted Apr 22, 2023 - 10:32 UTC
This incident affected: Game Services (CnL).
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